Healthcare

The Digital Health Formulary

The Digital Health Formulary provides healthcare professionals with a trusted platform to recommend quality-assured digital health products, improving patient engagement, safety, and governance through curated selections, continuous assessments, and CPD-accredited training.

This project focused on transforming a startup’s product suite into a more scalable, user-friendly solution via a complete product suite rewrite.

By implementing a mobile-first strategy and optimizing the user experience, we expanded its capabilities across platforms and regions, while ensuring seamless performance and accessibility. The result was a product ready to grow with its users in an increasingly global and competitive market.

Multi-region & multilingual capabilities

New front-end framework & user interface

A mobile-first strategy

Improved site performance & search functionality

The brief

To overhaul existing monolithic infrastructure and transition to a flexible, secure, and scalable event-driven microservices architecture. This rewrite is essential to support global growth and improve performance, reliability, and user experience.

Key deliverables

  • Transition from a monolithic system to a microservices architecture to enable independent service deployment, improving system resilience and scalability.

  • Implement a global architecture blueprint to ensure smooth regional deployments with compliance to local data laws, reducing latency and improving user performance.

  • Redesign the platform with a mobile-first approach, improving usability and accessibility across all platforms (iOS, Android, web).

  • Ensure improved site performance, search functionality, and compliance with WCAG 2.1 AA standards to enhance user experience and accessibility.

  • Support seamless functionality across platforms, enabling smooth user access to trusted digital health products.

Starting point

We embraced Design Thinking as our UX methodology to deepen our empathy and better understand the needs of our users.

We assembled multi-disciplinary teams from the business to brainstorm and evaluate the development implications of planned features.

Involving users in reviewing prototypes across key touchpoints throughout their journey to ensure a seamless experience.